If that is the best they could do, then the best I can do is relay our experience to others and let them decide if they want to stay and gamble there. I find it hard to believe or understand how a hotel manager or all the other employees (of a casino and entertainment venue) that were there couldn't figure out a way or are not allowed to make our stay better other than to say 'sorry' and 'I hope the rest of your stay goes better'. While very polite, all I got was a smile and a 'sorry this happened' type thing, same as the day before. I relayed all this experience to the hotel manager the next morning. I assume, since it was only a casual t-shirt not worth stealing, that they inadvertently gathered it up with the bed linens and it ended up in the laundry but this, along with the elevator, did not improve our experience. Later I noticed that one of my shirts went missing after the staff cleaned the room Saturday. We had movie tickets which we missed but the movie manager was again, overly nice and gave us later tickets, even offered to bring them to us. At that point we really just wanted to leave. We kept hearing 'we hope the rest of your stay is better' and 'we're so sorry'. We got the idea that they seemed more concerned about the possible legal aspects instead of simply making the rest of our stay more enjoyable. This wasn't a big deal, we were taken off 15 minutes later but we then had to proceed down 12 flights of stairs to fill out paperwork, describing the incident and indicating we didn't require medical attention.

None of the employees there were allowed to make the decision to let us off.

However, they showed up after 30 minutes and opened the doors but couldn't let us off even though we were only 2.5 feet lower than they floor above, they indicated it was a 'safety risk'. I want to emphasize that ALL the responding employees were VERY nice, polite and tried to be as helpful as possible. We immediately contacted the emergency line and they responded, we understand stopped elevators are safe, nobody is going to drop to their doom. Nothing dramatic, it stopped between 11 and 12th floors for about 45 minutes. Our family weekend stay at the spa hotel was fine until we got stuck in the elevator.

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